We’d love to hear from you. Whether you have a question, a special request, or need assistance, our team is here to help.
For anything else, we’re ready to assist you. Here are the best ways to reach us:
The best way to reach us for non-urgent matters is by email. We aim to respond to all inquiries within 24 hours.
Email: TheUrbanHanoi@gmail.com
If you have an urgent request regarding a current or imminent booking, please feel free to call us.
Phone: +84 386 262638
(Please note: This is a Vietnamese number. Standard international call rates may apply. Our team is available during local business hours, 8:00 AM – 10:00 PM, Indochina Time, GMT+7.)
WhatsApp: You can also reach us via WhatsApp at the same number for quick questions and assistance.
Please use the form below for any questions or requests. Providing your Reservation Number (if you have one) will help us assist you much faster.
If you are in the city, we would be delighted to welcome you. We have three unique locations, each offering a different Hanoi experience.
1. The Urban Quarter – Old Quarter
Address: 24 Le Duan, Van Mieu
This is our central hub, perfect for those who want to be in the heart of the action.
2. The Urban Westlake
Address: 26 Alley 2A/2 Van Cao, Tay Ho
Home to our most unique and unforgettable guest experience.
3. The Urban Tranquil
Address: 39 Trich Sai, Tay Ho
Our serene and stylish retreat in Hanoi’s most modern neighborhood.
We look forward to connecting with you and welcoming you to Hanoi!